Returns and Refunds

Stress-Free Returns – Guaranteed Satisfaction!

Physical items e.g. DVD/USB/SSD

We believe in the quality of our products! If you're not completely happy with your purchase of a DVD, USB, or SSD, we’ve got you covered with a 30-day money-back guarantee from the date of purchase. Whether the software didn’t meet your needs or you simply changed your mind, we’ll issue a full refund—no questions asked!

Simple & Quick Return Process

  1. Initiate Your Return – Click here to begin.
  2. Sign In & Find Your Order – Log into your account, select your order, and request a return.
  3. Submit the Return Form – Fill in the details and wait for an email with your prepaid return label.
  4. Pack & Ship – Securely wrap your item and attach the provided label.
  5. Drop It Off – Take your package to any Royal Mail Drop-Off Point or Post Office.
  6. Speedy Refund – Once we receive your return, we’ll process your refund the same day, with funds back in your account within 2-3 working days.

No hassle, no stress—just easy returns and quick refunds!

You can always contact us for any return question at help@officialsoftwarekeys.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2-3 working days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at help@officialsoftwarekeys.com.

DOWNLOADS

You can only cancel orders if the Licence has not yet been sent to you. You can also exchange the software if you bought a wrong one, but this also has to be done before the code is sent to you. Software Repair World sells codes with which software can be activated. These codes are issued only once and are therefore strictly personal. Due to the strictly personal nature of a code, no statutory right of withdrawal applies and you do not have a 14-day cooling-off period as would be the case with a "normal" Internet purchase. A free trial version of the software is available for all products we offer. You can use this free trial version to check whether the device meets the minimum system requirements. Do you have any doubts or questions? Please contact our Customer Service. We are available 7 days a week to help you. Due to the nature of the product refunds are not permitted if the code has already been sent. Downloads and Product Keys are not refundable, but we will help you all the way and if necessary exchange or provide a new download link, also store credit can be applied.